Silver Star Group is the official representative and importer of the German concern Mercedes-Benz AG and Daimler Truck AG for Bulgaria. The company’s portfolio includes Mercedes-Benz, SETRA and FUSO brands. At the beginning of April 2022, Silver Star presented an entirely new brand – INEOS Grenadier. Silver Star Group offers the full range of services for business and end customers, including sales and after-sales services for new and used cars, vans, trucks and buses, and sales of spare parts and accessories. The dealer centers are positioned in Sofia, Plovdiv, Varna and Burgas.
As we continue to enhance our digital and operational capabilities, we are looking for an ERP Support Specialist. This position is ideal for candidates with a solid foundation in systems support, business software, data reporting, and ERP platforms – particularly those looking to grow within a stable, high-performance organization that values both technical expertise and proactive problem-solving.
Key Responsibilities:
• Serve as the primary point of contact for internal users, managing support tickets and technical inquiries efficiently
• Troubleshoot system issues, perform root cause analysis, and escalate complex problems to higher-level support or development teams
• Configure and maintain system parameters including user accounts, roles, permissions, and automated workflows
• Support the deployment of new features and upgrades, ensuring smooth transitions and minimal business disruption
• Monitor system performance, logs, and integrations proactively in order to identify and mitigate potential risks or inefficiencies
• Deliver clear, professional communication to internal stakeholders and clients
Requirements and Competencies:
• University degree in Economics, Computer Science, Information Systems, or a related field
• Strong understanding of IT principles, system architecture, and support methodologies
• Hands-on experience with ERP or business management systems
• Knowledge of Microsoft Dynamics NAV / D365 or equivalent platforms
• Proficiency in Power BI for data visualization, reporting, and dashboard creation
• Familiarity with additional reporting tools such as Tableau or QlikView is a plus
• Solid grasp of relational databases, integrations, and API-based communications
• Ability to interpret system logs, error messages, and application configurations
• Excellent communication skills in English (written and spoken)
• Service-oriented mindset with the ability to explain technical concepts to non-technical users
Preferred Qualifications:
• Prior experience with Dealer Management Systems (DMS) or ERP platforms
• Background in software support, consulting, or system administration
• Knowledge of web services, data integrations, and API management
• Multilingual capabilities (e.g., English and Bulgarian, or another regional language)
• Experience in training delivery or developing user-facing documentation
What We Offer:
• A dynamic, professional work environment within a high-performing and supportive team
• Open and collaborative company culture focused on development and innovation
• Highly competitive salary package and VIP-level social benefits
• Flexible working arrangements that support work-life balance
• 22 days of paid annual leave
• On-site fitness center, free for all employees
• Referral bonus program for successful candidate recommendations
• Regular team-building events, employee activities, and company initiatives
• Free employee parking at the office location
If you are ready to take the next step in your career and contribute to our organization, please submit your CV in English.
Only short-listed candidates will be contacted. The employment is with Silver Star Motors – a long-term contract with a six-month short notice period.
For more information on how your personal data is processed in accordance to GDPR, please refer to our company profile.
